**Privacy Policy for Acticals Technologies**
**(acticals.com)**
**Last updated: January 29, 2026**
At Acticals Technologies, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place orders, or interact with our services as an e-commerce platform specializing in laptops, computer parts, graphic cards, gaming accessories, and related electronics.
We operate as a **Data Fiduciary** under the **Digital Personal Data Protection Act, 2023 (DPDP Act)** and the **Digital Personal Data Protection Rules, 2025**. We comply fully with these laws, along with the **Consumer Protection (E-Commerce) Rules, 2020**, the **Information Technology Act, 2000**, and other applicable Indian regulations.
This policy applies to all users (“Data Principals”) in India and those outside India when we process digital personal data in connection with offering goods or services in India.
#### 1. Information We Collect
We collect the following categories of personal data (digital personal data):
– **Account & Contact Information**: Name, email address, phone number, billing/shipping address (when you create an account or place an order).
– **Order & Payment Information**: Order details, payment method (we do not store full card details; processed securely via third-party gateways), transaction IDs.
– **Device & Usage Information**: IP address, browser type, device information, pages visited, time spent, cookies/preferences (for site functionality and analytics).
– **Communication Data**: Details from support tickets, emails, WhatsApp/chat inquiries, reviews/feedback.
– **Other**: Any information you voluntarily provide (e.g., in product reviews or custom build requests).
We collect only data necessary for the specified purposes and avoid excessive collection.
#### 2. How We Collect Your Data
– Directly from you (during registration, checkout, support interactions).
– Automatically via cookies, logs, pixels (website usage).
– From third parties (e.g., payment gateways, shipping partners for delivery updates).
#### 3. Purposes for Processing Your Data
We process your personal data for the following specific, lawful purposes:
– To process and fulfill your orders (including shipping, delivery tracking).
– To provide customer support and handle returns/refunds.
– To manage your account and send order confirmations/updates.
– To improve our website, products, and services (analytics, personalization).
– To send transactional communications (e.g., order status, invoices).
– For legal compliance, fraud prevention, dispute resolution.
– With your consent: Marketing promotions, newsletters (you can opt out anytime).
We process data based on your **consent** or for **legitimate uses** permitted under the DPDP Act (e.g., voluntary provision for availing services).
#### 4. Consent
– We obtain your **free, specific, informed, unconditional, and unambiguous** consent through clear affirmative action (e.g., checkboxes during checkout or account creation).
– Consent requests are presented in clear, plain language (English; we support additional languages as required).
– You can **withdraw consent** easily at any time via your account settings, email to support@acticals.com, or the unsubscribe link in communications. Withdrawal does not affect prior processing.
– For children or persons with disabilities: We seek **verifiable parental/guardian consent** where applicable and prohibit harmful processing or targeted ads to minors.
#### 5. Sharing & Disclosure of Data
We share your data only as necessary:
– With service providers (e.g., payment gateways like Razorpay/PayU, logistics partners like Delhivery/Blue Dart, cloud hosting) under strict contracts ensuring they implement reasonable security safeguards.
– With law enforcement, regulators, or courts when required by law.
– In case of business transfers (merger/acquisition), with notice where feasible.
We do not sell your personal data.
#### 6. Data Storage & Security
– Data is primarily stored in secure servers in India (or compliant locations).
– We implement **reasonable security safeguards** (encryption, access controls, firewalls, regular audits, monitoring) to protect against unauthorized access, loss, or breach.
– In case of a data breach, we will notify the Data Protection Board and affected Data Principals within timelines prescribed (typically 72 hours).
#### 7. Data Retention
We retain your personal data only as long as necessary for the purposes stated or as required by law (e.g., tax/invoice records for 7+ years). After that, we delete or anonymize it. For inactive accounts, data may be deleted after 3 years of last interaction (as per applicable rules for certain e-commerce entities).
#### 8. Your Rights as a Data Principal
Under the DPDP Act, you have the right to:
– Access your personal data.
– Correct or update inaccurate data.
– Erase (right to be forgotten) when no longer needed.
– Nominate someone to exercise rights in case of death/incapacity.
– Grieve redressal for any concerns.
To exercise these rights, contact our Grievance Officer (details below). We will respond promptly (acknowledgment within 48 hours; resolution as per law).
#### 9. Grievance Redressal
**Grievance Officer**
Name: [Insert Name, e.g., Sagar Patil or Designated Officer]
Designation: Grievance & Data Protection Officer
Email: grievance@acticals.com
Phone: +91-8055383105
Address: Acticals Technologies, 617 Shanivar peth Ameya Apartment near Narayan peth police station Maharashtra, India
We acknowledge complaints within 48 hours and aim to resolve within one month. You may also approach the Data Protection Board of India if unsatisfied.
#### 10. Cookies & Tracking
We use essential cookies for site functionality and analytics cookies (with consent) for improvements. You can manage preferences via our cookie banner or browser settings.
#### 11. Third-Party Links
Our site may link to third-party sites (e.g., payment processors). Their privacy practices govern once you leave our site—we are not responsible.
#### 12. Changes to This Policy
We may update this policy to reflect legal changes or service updates. Significant changes will be notified via email or site notice. Continued use constitutes acceptance.
#### 13. Contact Us
For privacy queries: privacy@acticals.com or via the contact form at www.acticals.com/contact-us/
We are committed to transparent and secure handling of your data. Thank you for trusting Acticals Technologies!